Warwick Le Lagon Resort
Location:
Port Vila, Vanuatu
Due Date:
20-01-2025
Type:
Full Time
Organisation Description:
Warwick Le Lagon - Vanuatu is a vibrant, 4.5-star family-friendly luxury resort located on the shores of Erakor Lagoon in Port Vila (Vanuatu) and is also a member of Warwick Hotels and Resorts which has over 60 Hotels, Resorts and Spas worldwide in locations including Europe, USA, Asia, Africa and the Pacific.
Job Desctiption:
Key Responsibilities/Duties
• Assist in the development of the Annual Business Plan and Financial Budget and to use this as a guide to controlling expenditure during the financial year.
• Facilitate the smooth running of the departments assigned through adequate supply of materials and equipment.
• Adhere to the department budget through the Purchase Order System and inventory controls.
• Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
• Drive and monitor the yield management of the hotel to ensure that we are maximizing rate and occupancy at all times.
• Ensure that the Department establishes and maintains an ongoing quality improvement program through use of PMS and hotel guest questionnaires.
• Achieve a level of service quality that consistently meets and preferably exceeds the expectations of guests.
• Attend to major operational problems and needs promptly including customer complaints, enquiries and requests.
• Practice positive problem solving and adopt a win-win approach in all aspects of customer service.
• Answer all correspondence and enquiries received during the working week within 24 hours of receipt; maintain good public relations with customers.
• Take a positive problem solving approach with issues and concerns.
• Maintain staff-focus on 'the Customer's need', individualizing and personalizing service where possible, encourage staff to use their own initiative.
• Encourage and maintain customer feedback regarding product and services in the Hotel. Listen to and take action on this feedback.
• Ensure that customer safety and security is maintained to high levels at all times.
• Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of department so that financial and service quality targets are achieved.
• Create a team that works together with trust and takes responsibility to meet the goals of the department / hotel.
• Implement on the job training initiatives with particular emphasis on coordinated and structured on job training aligned with service standards and service procedures.
• Establish and maintain safe working conditions and practices following Health, Safety and Environmental policies.
• Ensure every member of the team is able to sell Hotel facilities and is aware of special company promotions and upgrades.
• Consistently deliver a product and service to meet the quality, standards and expectations of guests whilst delivering the promises made by the Sales Team.
• Maintain a register of all service equipment maintenance and breakages; ensure that regular programmed maintenance is carried out to manufacturers specifications.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
• To have a complete understanding of and adhere to the Hotel's staff handbook and the regulations contained therein.
• To have a complete understanding of and adhere to the Resort's policy relating to fire, health and hygiene, cyclone and safety procedures.
• Undertake any other reasonable duty assigned by your Department Head and/or General Manager and/or his appointed Assistant.
• Conduct yourself in the proper manner befitting the image of Warwick Hotels & Resorts when in the Hotel and when representing the Hotel in sports and other functions outside the confines of the Hotel.
• Any other duties assigned by the Resort Manager/General Manager
Selection Criteria:
Our ideal candidate:
Previous Front Office management experience or Senior role within a 4 or 5 star hotel;
A demonstrated history of achieving financial targets and working within a budget;
Experience in coaching and developing a team, recruitment and performance management;
Excellent organisational, time management and computer literacy skills;
The ability to deal with guest issues in a timely, positive and professional manner;
Strong attention to detail, interpersonal and communication skills;
A high standard of personal presentation;
Formal qualifications in Hotel Management are desirable but not essential
Full Job description will be released upon request.
Salary package will be based on role, skills, experiences, qualifications, location and other job related factors
Salary:
How to Apply
Apply by:
Email
Post
Contact Person:
Ramzy Shibany
Contact Phone:
(+678) 5551387
Email to send applications to:
rshibani@warwickhotels.com
Postal Address or location to apply in person:
Ramzy Shibany
Resort Manager
WARWICK LE LAGON - VANUATU
P O Box 86
Elluk Road, Off Kumul Highway, Erakor Lagoon, Port Vila, Vanuatu
Website:
How to apply - more information:
For further information on the above job please contact the employer directly.
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