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Ramada resort by Wyndham
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Location
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Port Vila
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Due Date
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2 Aug 2019
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Type
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Full Time Night & Day
shift
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Organisation Description
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Ramada Resort by WYNDHAM
Port Vila is a full-service beachfront resort on the cliffs overlooking the
Erakor Lagoon, just minutes from downtown Port Vila.
Offering 80 self-contained apartments with panoramic lagoon views, this prime resort is ideal for couples looking for a quality getaway, families and conferences and retreats. |
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Job Description
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•Ensure that the handing
of a reservation for the hotel is done with complete professionalism.
• Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled. •Ensure that the quality of the service offered to the guest is in accordance with company and Brand standards. • Attend all the departmental briefing and training programs concerned. • Prepare lists of arrivals, departures • Apply Policy and Procedure for cash handling as per Hotel regulation. • Apply Guest Credit Policy as per Hotel regulation. •Ensure that the guest service is excellent so that he/she will return to the hotel. • Update Guest history. • Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel. • Know the pricing policy of the hotel. • Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible. • Follow up on the guest requests and ensure it is done or offer alternative solution. • Own the problem, solve it and follow up, involve your supervisor when it is necessary. • Ensure that the service offered and the provisions provided to the guests are up to company standard. • Ensure that the service provided to the guests will win their loyalty to return to the company. • Provide wake-up calls as requested by the guests. • Inform the guest of all the conditions related to their stay in the hotel. • Forward any messages received for the guest. • Forward all relevant information to the other departments in the hotel. • Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels. •Perform miscellaneous job-related duties as assigned. • Ensure that the handing of a reservation for the hotel is done with complete professionalism. • Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled. • Ensure that the quality of the service offered to the guest is in accordance with company and Brand standards. • Attend all the departmental briefing and training programs concerned. |
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Selection Criteria
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•Calm, efficient, and
organized with great attention to detail
•Excellent personal presentation and communication skills •A passion for delivering exceptional levels of Guest service •Ability to multi-task while maintaining a positive attitude when working with a VIP Guest •Computer literate and able to navigate through Company systems •Professional manner with an emphasis on hospitality and guest service •Guest relations experience in the hotel, leisure, and/or entertainment sectors •Proven ability to listen and respond to demanding Guest needs •Conflict resolution experience •Cash handling experience |
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Salary
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Not Stated
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How to Apply
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Apply by:
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Email
Post Telephone In person |
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Contact Person
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Julien Dumont
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Contact Phone Number
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(678) 28000
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E-mail to send
applications to
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Postal Address or
location to apply in person
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Ramada resort by Wymdham
Paray Port Vila
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Website to Obtain Further
Information
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Not Stated
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How to apply - more
information
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Not Stated
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For further information on the above job please contact the
employer directly.
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