04 November, 2018

Receptionist/Front Desk Officer



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Not given
Location
Port Vila

Due Date
18 Nov 2018

Type
31 hours per week

Organisation Description
Well established Motel located in Port Vila

Job Description
The Reception/Front Desk officer plays a major role in our organisation.  Duties include welcoming guests and other customers, making bookings, checking in and out of guests, assisting guests with their queries, answering and directing telephone calls and other duties as required.
Selection Criteria
The applicant must:
. be French speaking
. have studied a recognised Tourism or Accounting Course
. have a good knowledge of MS Word, Excel & Outlook
. be able to work evenings and weekends
. a knowledge of MYOB would be an advantage
Salary
Not Stated

How to Apply
Apply by:
Email
Post

Contact Person
Not Stated

Contact Phone Number
Not Stated

E-mail to send applications to

Postal Address or location to apply in person
PO Box 101, Port Vila

Website to Obtain Further Information
Not Stated

How to apply - more information
Not Stated

Source: Direct from the employer
For further information on the above job please see the source or contact the employer directly.




01 November, 2018

Customer Service Professional




Dynamic Supply Co.
Location
Port Vila

Due Date
9 Nov 2018

Type
Full Time

Organisation Description
Vanuatu's premier hospitality supplier is looking for a Customer Service professional to join our team. We are quickly growing business with a great work environment and friendly atmosphere. We are seeking out the best people in Vanuatu to join our energetic team. If this is you and you have a strong desire to further your career with a progressive young company, we want to hear from you!

Job Description
The customer service role will work as part of a team in our new showroom. The team is responsible for receiving and keying orders from walk in customers, via email and phone, as well as managing customer accounts and cash payments. The Customer service team is the face of our business, and aims to provide five star service to our customers, which includes over 100 resorts, hotels, restaurants and cafes across Vanuatu.

The customer service manager will

Duties & Responsibilities:
• Administration
• Phone sales
• Data entry
• Customer care
• Basic cash handling and finance management
• Further responsibilities based on candidate experience.
Selection Criteria
Criteria:
• A confident, friendly person who is driven to provide exceptional customer service
• Excellent phone manner
• Skills in computer data entry and ability to learn our existing electronic sales system.
• Ability to work as part of a team but also motivated to work without supervision.
• Demonstrated ability in problem solving and initiative. 
• An interest in, or previous experience in food and beverage.
• Skills in financial management and cash handling would be highly regarded.
• Fluent in English and Bislama. Chinese or French would also be highly valued.
Salary
Negotiable

How to Apply
Apply by:
Email
Post
Telephone

Contact Person
Jen Bowtell

Contact Phone Number
 35900

E-mail to send applications to

Postal Address or location to apply in person
PO BOX 6107
Mele Rd, Salili
Port Vila

Website to Obtain Further Information
Not Stated

How to apply - more information
Kindly include a CV, Cover letter and minimum 2 references/ referees

Source: Direct from the employer
For further information on the above job please see the source or contact the employer directly.




Customer Service Manager




Dynamic Supply Company
Location
Port Vila

Due Date
9 Nov 2018

Type
Full Time

Organisation Description
Dynamic Supply Co. is Vanuatu's premier hospitality supplier, offering high quality food and beverage products to over 100 hotels, resorts, restaurants and cafes across Vanuatu. We are quickly growing business with a great work environment and friendly atmosphere. We are seeking out the best people in Vanuatu to join our energetic team. If this is you and you have a strong desire to further your career with a progressive young company, we want to hear from you!

Job Description
Vanuatu's premier hospitality supplier is looking for a Customer Service Manager to join our team. The CS Manager will oversee our growing team of customer service staff. They will design and implement strategies to increase the quality of service, productivity and profitability of the business, and build the overall capacity of the customer sales team.

Duties & Responsibilities:
- Develop and implement customer service policies and procedures.
- Oversee the achievement and maintenance of agreed customer service levels and standards.
- Direct the daily operations of the customer service team.
- Plan, prioritise and delegate work tasks to ensure proper functioning of the department.
- Ensure the necessary resources and tools are available for quality customer service delivery.
- Review customer complaints and track customer complaint resolution.
- Handle complex and escalated customer service issues.
- Monitor accuracy of reporting and data base information.
- Analyse relevant data to determine customer service outputs.
- Identify and implement strategies to improve quality of service, productivity and profitability.
- Liaise with company management to support and implement growth strategies.
- Co-ordinate and manage customer service projects and initiatives.
- Meet and surpass sales budgets
- Evaluate and performance manage staff.
- Identify and address staff training and coaching needs.
Selection Criteria
Criteria:
• A minimum of 5 years working in customer service management or similar
• Proven experience in staff management, performance evaluation and upskilling.
• High financial literacy and demonstrated experience in accounts and finance management
• Experience in the food and beverage or hospitality sector would be a strong advantage.
• A confident, friendly person who is driven to provide exceptional customer service and create a supportive team environment.
• Demonstrated ability in problem solving and professional skills in conflict resolution. 
• A high level of initiative and motivation to work independently.
• Fluent in English and Bislama. Chinese or French would also be highly valued.
Salary
Negotiable

How to Apply
Apply by:
Email
Post
Telephone

Contact Person
Jen Bowtell

Contact Phone Number
((+678))  35900

E-mail to send applications to

Postal Address or location to apply in person
PO Box 6107
Mele rd, Salili

Website to Obtain Further Information
Not Stated

How to apply - more information
Kindly include CV, cover letter and minimum 2 references / referees

Source: Direct from the employer
For further information on the above job please see the source or contact the employer directly.




PMER Coordinator (Planning, Monitoring, Evaluation & Reporting)



Vanuatu Red Cross Society
Location
Port Vila

Due Date
7 Nov 2018

Type
Full time

Organisation Description
Founded in 1982, Vanuatu Red Cross Society (VRCS) is a major stakeholder in the humanitarian system. The Society is recognized by the Government as auxiliary to the public authorities in the humanitarian field in accordance with the provisions of the First Geneva Convention. The organization is also one member of the National Disaster Committee. 

VRCS has identified Disaster Management and Disaster Preparedness as one of its main areas of intervention with a particular focus on community based disaster preparedness. It also implements a Health Program, whose main components are First Aid and Hygiene Promotion. The organization also encourages Youth participation and promotes the International Humanitarian Law.

VRCS has branches in 6 different provinces and numerous sub-branches. It can also rely on a solid network of trained volunteers all over the country. Around 30 staff members are currently working at HQ in Efate, while around 20 are working in the other islands.

Job Description
This position will support the development and implementation of effective planning, monitoring and evaluation, to facilitate quality project management, to guide strategic and operational planning and to support reporting to stakeholders. A key responsibility will be to assist the Society in the transition from TC Pam recovery to normal operations through the finalisation of the 3-year operational plan and partner aligned support plan. This position ensures the production of quality proposals, appeals and reports and timely delivery to donors and other stakeholders. A further responsibility is the oversight of gender and protection matters relating to all projects. 
Selection Criteria
• University degree in a relevant field
• Exceptional written and oral communication skills in English (Bislama and/or French would be advantageous)
• Excellent organisational ability, including time management skills
• Strong attention to detail
• Excellent interpersonal skills
• Sensitive to cultural and regional issues
• Experience in project planning, monitoring and evaluation
• Previous staff management experience
• Strong background in report writing, including analysis and presentation of both narrative and financial information
• Advanced skills in computers, including Word, PowerPoint, Excel, and photo editing
• Previous experience in working for a humanitarian organisation
(Red Cross/Red Crescent experience is preferred)
Salary
Not Stated

How to Apply
Apply by:
Email
Post

Contact Person
Ms Nemi Hilda NAPARAU

Contact Phone Number
(678 ) 27 418

E-mail to send applications to

Postal Address or location to apply in person
Interested candidates may submit their applications, with letter of interest and CV, no later than 07th  November, 2018 to HR department: recruitment@redcrossvanuatu.com
VRCS HR Department, PO Box 618, Port-Vila, Vanuatu

Application by email: recruitment@redcrossvanuatu.com
Only short listed candidates will be contacted.



Website to Obtain Further Information
Not Stated

How to apply - more information
Interested candidates are invited to pick up a more detailed Job description of this position at Vanuatu Red Cross Office (located at Vanuatu Red Cross Headquarters), or send request by mail to: recruitment@redcrossvanuatu.com

Source: Direct from the employer
For further information on the above job please see the source or contact the employer directly.