Holiday Inn Resort Vanuatu
Location:
Port Vila
Due Date:
14-11-2022
Type:
Full time
Organisation Description:
The Holiday Inn Hotels & Resort brand belongs to the IHG® family of brands - a successful, global hospitality company with over 5,600 hotels and resorts in over 100 countries around the world. At Holiday Inn Resort Vanuatu our job is to bring the joy of travel to everyone. That's where you come in! We're looking for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one. When you're part of the Holiday Inn Resort
Vanuatu you're more than just a job title.
Job Desctiption:
Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. Reports directly to and communicates with the Assistant Rooms Division on all pertinent matters affecting guest service and hotel operations. Provides functional assistance and direction to all departments. Cooperates, coordinates and communicates with other hotel departments as required. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. Responds to guest needs and resolves related problems. Supervises and directs Reception personnel. Supports and assists Front Office personnel and all departments at peak periods. Ensures VIPs and priority club guests receive special attention. Assists in greeting, rooming, and sending off VIP guests. Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. Provides input for Front Office meetings. Promotes inter-hotel sales and in-house facilities. Checks billing instructions and monitors guest credit. Analyses and approves discounts and rebates. Takes action with the Property Management Systems (PMS) in emergency situation. Fully conversant with all hotel emergency procedures. Accurately balances all hotel income and expenses for 24 hour hotel operating period. Carries out the duties of a Night Receptionist as and when directed to do by the Night Manager.
Selection Criteria:
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Preferably two years experience in front office/guests services or related discipline including supervisory experience, or an equivalent combination of education and experience.
- Proficient in the use of Microsoft Office and Front Office System.
- Problem solving, reasoning, motivating, organizational and training abilities.
Salary:
How to Apply
Apply by:
Email
Contact Person:
Emmeline Lulu
Contact Phone:
Email to send applications to:
emmeline.lulu@ihg.com
Postal Address or location to apply in person:
Website:
How to apply - more information:
For further information on the above job please contact the employer directly.
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