7357 Customer Excellence Team Leader

Telecom Vanuatu Limited

Industry:

Telecommunications

Location: 

Port Vila, Vanuatu

Job Hours:
Not Stated

Due Date

18-Jan-18

Job Description: Telecom Vanuatu Limited is seeking for a Customer Excellence Team Leader to be based in Port Vila. Missions The Customer Excellence Team Leader will be also responsible for the end to end customer service and ensuring customer satisfaction at all level. Implementation of sales and after sales process Centralization and Follow up of all customer complaints Provide daily/weekly/monthly reports on customer complaints management and call center performance. Activities Manage efficiently the Customer Excellence activities Responsible for the day to day running of Customer Excellence operations Planning and operations of Customer Excellence business including inbound and outbound services Develop targets related to all services provided by Customer Excellence as per company objectives Identify new profitable and exciting channel to Market the organization products and services. Create an outbound sales, marketing and market research unit Coach and drive the supervisors and Customer Excellence team to ensure consistent delivery of services Generate daily, weekly and monthly reports on all Customer Excellence services outbound and inbound call Generate monthly reports for internal and external clients on Customer Excellence efficiency, staff performance and profitability of operations Manage a team of about 20 agents Monitor the level and quality of service and sales Manage promotion events in the contact centers / direct sales along with the company's scheduled events Participate in the hiring, developing, training, and motivation of his/her team Evaluate the performance of individual subordinates and coordinate with other channels to ensure conformity and alignment with the overall company strategy Carry out any cognate duties.  Criteria: Competences: 1.  Qualification & Experience  University graduate in Telecommunication Engineering or Business Management Or at least 3 years’ experience in similar position 2.  Skills People management/ direct sales within a telecom customer service and sales environment Very good communication and interpersonal skills to the degree of influencing others High level of customer orientation to the degree of understanding and also anticipating customer needs Ability to work under pressure to achieve required sales targets and customer care objectives Excellent coaching and leadership skills to the level of influencing subordinates to have a sense of ownership for what to do Very good planning and organizing skills Decision making & problem solving skills Computer skills and ability to work on TVL Systems 3.  Personal characteristics Ability to fast learn and adapt Ability to work under stressful situation Honest Availability in emergencies To work closely with multiple team Reliable Adaptability. Salary: Not Stated Language: English, Bislama, French How To Apply: Interest applicants for the above position may send in their application and CV addresses to HR Coordinator, PO Box 146, Port Vila, or valerie.dinh@tvl.net.vu before on 18TH January 2018. Contact Person: Valerie Dinh Phone: (+678) 22185 Address:  HR Coordinator, PO Box 146, Port Vila, Vanuatu Email: valerie.dinh@tvl.net.vu Website:  www.tvl.vu ______________________________________________________________ Source:             11-January-18 Direct from Employer For further information on the above Vanuatu job please see the source or contact the employer directly.

7356 Manager

Vate Industries

Industry:

Hardware & Manufacturing

Location: 

No.2, Port Vila, Vanuatu

Job Hours:

Not Stated

Due Date:

01-Feb-2018

Job Description: The company is looking for a qualified and experience person for the position of office Manager. Criteria: Highly Qualified Professional in Civil Engineering & Substantial Knowledge in Management Functions within our office at N# 2 And be able to take care of our Engineering works. Salary: Salary is to be discuss at the Interview. Language: Not Stated How To Apply: Please send your CV with details of past employment history.  Only experienced applicants need apply. Contact Person: Not Stated Phone: Not Stated Address:  Vate Industries LTd, Pare, Nambatu, PO Box 130, Port Vila, Vanuatu Email: receivable@vateindustries.com.vu Website:  Not Stated ____________________________________________________________ Source:             11-January-18 Direct from Employer For further information on the above Vanuatu job please see the source or contact the employer directly

7355 Resort Watersports Attendant

Poppys on the Lagoon

Industry: Hotel, Restaurant, Tourism Location:  Port-Vila, Vanuatu Job Hour: Full-time Due Date: Not Stated Job Description: Poppys on the Lagoon has a full time position for Watersports Attendant.  Criteria: The successful applicant must have previous experience in the operation of resort watersports activities and knowledge/care of equipment Applicant must have excellent customer relations. Salary: Not Stated Language: Not Stated How To Apply: Please send your CV with details of past employment history.  Only experienced applicants need apply. Contact Person: Sydney Phone: Not Stated Address:  Poppys on the Lagoon Resort, PO Box 920, Port Vila, Vanuatu Email: manager@poppys.com.vu Website:  Not Stated ____________________________________________________________ Source:             11-January-18 Direct from Employer For further information on the above Vanuatu job please see the source or contact the employer directly

7354 Resort Driver

Poppys on the Lagoon

Industry: Hotel, Restaurant, Tourism Location:  Port-Vila, Vanuatu Job Hour: Full-time Due Date: Position Closed Job Description:  Poppys on the Lagoon has a full time position for Resort Driver. Criteria: The successful applicant must have previous experience as a resort driver & hold a valid drivers Licence. Salary: Not Stated Language: Not Stated How To Apply: Please send your CV with details of past employment history.  Only experienced applicants need apply. Contact Person: Sydney Phone: Not Stated Address:  Poppys on the Lagoon Resort, PO Box 920, Port Vila, Vanuatu Email: manager@poppys.com.vu Website:  Not Stated ____________________________________________________________ Source:             11-January-18 Direct from Employer For further information on the above Vanuatu job please see the source or contact the employer directly

7353 Resort Night Audit

Poppys on the Lagoon

Industry: Hotel, Restaurant, Tourism Location:  Port-Vila, Vanuatu Job Hour: Full-time Due Date: Not Stated Job Description: Poppys on the Lagoon has a full time position as Night Auditor. Criteria: The successful applicant must  have experience with RoomMaster or a similar Property Management System & have previously held this position. This position is suited for a male person as hours of work being 11pm through to 7am. Salary: Not Stated Language: Not Stated How To Apply: Please send your CV with details of past employment history.  Only experienced applicants need apply. Contact Person: Sydney Phone: Not Stated Address:  Poppys on the Lagoon Resort, PO Box 920, Port Vila, Vanuatu Email: manager@poppys.com.vu Website:  Not Stated ____________________________________________________________ Source:             11-January-18 Direct from Employer For further information on the above Vanuatu job please see the source or contact the employer directly

7352 1 Centre Manager & 1 Administration Assistant

SPBD MICROFINANCE (Vanuatu) LTD

Industry:

Other Business Services

Location: 

Port Vila, Efate, Vanuatu

Job Hours:
Full-time

Due Date

19-Jan-18

Job Description: 1 CENTRE MANAGER (LOAN OFFICER) The Centre Manager will report to the Operations Manager and will be responsible for: Developing a viable portfolio for micro-entrepreneurs by providing them with training and advisory support Driving to different villages every day throughout the Island to implement the microfinance development program Speaking with large groups of women Deliver financial education programs to the village centres Loan collection and disbursement Working as an effective team member Supporting women to develop their businesses. 1 ADMINISTRATION ASSISTANT The Administrative Assistant’s job is to provide support to the Finance and Administration Team who has the responsibility in four general areas: financial management & reporting, human resources management, information technology and operational support. Criteria:

Good business and financial sense Have good math skills and abilities Fluent in both English and Bislama Must possess a valid driver license At least a Form seven graduate. Applicant with certificate or diploma in business or accounting is preferred.

Salary:

Not Stated

Language:

English, Bislama

How To Apply: Forward all applications (include resume and copy of qualifications) to asela@spbdtonga.com Only suitable candidates after the screening process will be contacted for further information and/or interview. Contact Person: Asela Phone: (+678) 22750 / 7714601 Address:  PO Box 226, Lolam House, Port Vila, Vanuatu Email: asela@spbdtonga.com Website:  Not Stated ______________________________________________________________ Source:                10-January-18 Direct from Employer For further information on the above Vanuatu job please see the source or contact the employer directly.