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TRR is seeking a Consumer Affairs Officer (CAO)
to lead, and coordinate our regulatory consumer focused responsibilities in the
Telecommunications/ICT sector and in accordance with the Telecommunications and
Radiocommunications Regulation Act 2009 (the Act). The role includes:
- Understanding of the key consumer issues in the Telecommunications Sector
- Protecting consumer interests
- Promoting user and investor education and confidence
- Maintaining records of all promotional activities
- Maintaining records of all consumer complaints
- Understanding the status of Internet consumption in Vanuatu to support the
achievement of the Millennium Development Goals (MDGs)
- Understanding the overall market and competition activities in the telecommunications/market
industry
- Assisting with Universal Access Service objectives.
In particular, the Consumer Affairs Officer will provide support in the
coordination of disputes between the Telecommunications/ICT operators and
consumers; coordinate all TRR projects and areas of consumer relations and
protection, monitor and coordinate the implementation of the Consumer and
Advertising Guidelines, the Consumer Protection Regulation. The Consumer
Affairs Officer must work cooperatively with industry, consumers and with TRR
team members across all units, including Market and Competition, Technical and
Internet Governance, Legal and Corporate Affairs and the Regulator.
Applicants must have the following combination
of qualifications and experience.
- A Degree in a relevant discipline, and 3 or more
years of relevant Telecoms and ICT experience; or an equivalent combination of
qualifications and experience
- A sound understanding of ICT/telecom’s technologies and particularly, how they
relate to and are used by consumers in Vanuatu
- Demonstrated knowledge and understanding of telecommunications and ICT issues
in the Pacific - and ideally Vanuatu
- Strong demonstrative experience, knowledge and skills on consumer issues,
particularly from a consumer protection, enforcement and compliance perspective
- Sound project coordination and management skills
- Proven ability to lead communication and PR programs
- Experience in commercial roles and an understanding of the marketing and
communications instruments
- Excellent written and oral communication skills in English. French and Bislama
highly desirable
- Sound computing competence in Word, Excel, PowerPoint, Ms Project.
Required Character attributes
- Loyalty to and respect for the Office of TRR, be proactive and reliable,
demonstrated management and leadership ability, ethical judgement,
responsibility, integrity, respect for others including leaders and the
Organisation, self-confidence, advanced communication skills, highly motivated,
flexible, team player, problem solving skills, and an ability to work under
pressure. Management and leadership skills highly desirable.
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