Iririki Island Resort & Spa
Location:
Iririki Island Resort & Spa
Due Date:
15-01-2025
Type:
Full Time
Organisation Description:
Our Mission is to provide to all our guests an unparalleled experience by delivering exceptional service in an atmosphere of luxury, relaxation and respect for the environment, while at the same time providing our employees with exceptional training, a career path and job security.
Job Desctiption:
Iririki Island Resort & Spa is seeking suitable candidates to appoint for following position.
Guest Experience Officer
Reporting to the Guest Experience Manager, you will plan, arrange, and promote tours and travel options, working with local tour operators, airlines and other transport companies for ground travel, in order to execute the arrangements. Provide customers with advice about where to travel as well as the best means of reaching such destinations.
Duties will include but not necessarily be limited to the following:
• Selling local tours to in house guests
• Providing general and specific advice about different travel and tour destinations
• Drawing up travel itineraries and ensuring that all the needs of the customers are met
• Making arrangements for transport, accommodation, tours, and activities
• Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements
• Advising the customer about local tour issues including required documentation and financial matters, such as appropriate exchange rates
• Using the computer database to research information
• Dealing with tour bookings and payments
• Performing general administration tasks
• Organise contracts of Tour Operators to be signed by Iririki
• Ensure a copy of Certificate of Currency for Public Liability are up to date with each Tour Operators
• Making presentations to travel groups
• Creating and putting up displays at the resort
Selection Criteria:
The successful candidate will have the following attributes:
• Experience in selling tours and travel
• Minimum 2 years experience in the industry
• Experience in a customer services role
• Guest service orientation and drive
• Outstanding communication and active listening skills
• Highly responsible and reliable with a professional presentation
• Good interpersonal skills, enthusiasm and confidence
• Proficiency in English, multilingualism will be considered an asset
• The ability to work well as part of a team
• The ability to cope under pressure
• Competent organisational skills
• Ability to work flexible hours
• Good sales skills, both over the telephone and face-to-face
Salary:
How to Apply
Apply by:
Email
Post
Contact Person:
Ms Nemi Naparau
Contact Phone:
(678) 35060
Email to send applications to:
Postal Address or location to apply in person:
An attractive remuneration package and a variety of benefits will be offered to the successful applicant.
Applications close 15th January, 2025
Applications to be made in writing to;
Human Resource Office
Iririki Island Resort & Spa
PO Box 230
Port Vila
ea@iririki.com
Website:
How to apply - more information:
Applications to be made in writing to; Human Resource Office Iririki Island Resort & Spa PO Box 230 Port Vila ea@iririki.com
For further information on the above job please contact the employer directly.
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