Warwick Le Lagon Resort
Location:
Port Vila, Vanuatu
Due Date:
31-01-2024
Type:
Full Time
Organisation Description:
Warwick Le Lagon - Vanuatu is a vibrant, 4.5-star family-friendly luxury resort located on the shores of Erakor Lagoon in Port Vila (Vanuatu) and is also a member of Warwick Hotels and Resorts which has over 60 Hotels, Resorts and Spas worldwide in locations including Europe, USA, Asia, Africa and the Pacific.
Job Desctiption:
Hotel Reservations Clerks process all reservation inquiries, bookings and related customer service requests as well as preparing reservation confirmation and arrival reports for relevant departments.
Selection Criteria:
Answer phone calls and attend to guests' requests to book rooms or events at the hotel.
Check on the internal booking system and make the booking for the guest.
Obtain payment information and run credit/debit card payments when required.
Assist guests with booking transport such as taxis and giving directions where required.
Liaise with the other Reservations staff in the team and provide detailed handovers so that the next shift runs smoothly.
Send and receive emails and monitor the inbox for bookings.
Take and manage online booking through the online booking system.
Provide outstanding customer service to all guests at all times.
Follow up with guests who may have had an issue with online or telephone bookings.
Manage the booking schedule effectively.
Arrange or rearrange dates with clients when there is no space for their selected dates.
Ensure management and receptionist staff are kept up-to-date with bookings.
Salary:
How to Apply
Apply by:
Email
Post
Contact Person:
Shalvin Lal
Contact Phone:
(+678) 5552658
Email to send applications to:
Postal Address or location to apply in person:
Warwick Le Lagon Resort & Spa
P.O Box 86
Port Vila, Vanuatu
Website:
How to apply - more information:
For further information on the above job please contact the employer directly.
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