Not Given
Location:
Port Vila
Due Date:
04-08-2023
Type:
Full time
Organisation Description:
Our client, a major resort in Port Vila, is seeking a Rooms Division Manager to ensure the smooth running of the resort, responsible in achieving efficient and effective resort operations and delivery of superior customer service and quality outcomes; maximising profitability and enhancing the guest experience through effective management strategies and initiatives.
Job Desctiption:
Main Duties & Responsibilities
• Manage daily operations within each department of the resort, including Front Office, Food and Beverage, Housekeeping and Maintenance, providing effective leadership, guidance and communication;
• Provide support and training on the resort's standards, policies and procedures, operational requirements and business objectives;
• Manage the operational performance of the resort through meeting and exceeding set budgetary requirements;
• Maintain strong working relationships with the operations manager and stakeholders and ensure open lines of communication are maintained;
• Proactively seek sales and marketing opportunities, ensuring a focus on continuous business development;
• Manage performance of employees through consistent and effective communication and provide regular feedback;
• Manage and resolve guest complaints in a timely and appropriate manner to ensure optimum guest satisfaction;
• Regularly monitor and report upon the resort's financial performance against the operational budget to achieve annual set targets;
• Maximise room yield and resort revenue through strategic sale practices and yield management;
• Be responsible for the coordination of recruitment, induction, training, and personal development of all staff across all departments;
• Maintain a safe environment for guests, employees and on-site visitors and take appropriate and prompt action when issues arise;
• Ensure resort public areas and guest rooms are kept clean, tidy and well maintained;
• Monitor personal presentation and hygiene practices of employees and ensure grooming standards are adhered to;
• Ensure staff respect guest confidentiality and follow the company and legal standards relating to issuing room keys, cash transactions, accounting procedures and conduct towards guests;
• Monitor staff conduct and performance standards, work health and safety and ensure service expectations are maintained across all departments;
• Conduct regular and systematic meetings with Department Heads and staff to ensure open communication lines are maintained;
• Ensure all staff are extensively trained and perform their roles in a professional manner in line with company standards;
• Complete management reporting requirements to company standard at set schedule;
• Ensure all staff members are adequately informed and trained on new and existing resort policies and procedures;
• Communicate regularly with other Resort Managers to keep lines of communication open and to discuss information;
• Ensure resort is compliant with all company guidelines, as well as local laws, fire regulations and essential services;
• Ensure team members are trained and able to manage resort security by ensuring a safe environment for guests and employees;
• Continuously review resort policies and procedures ensuring all staff are aware of and comply with set requirements;
• Lead by example and conduct yourself in a professional manner that reflects the company in a positive way; and
• Any other duties as may reasonably be requested or required by the Operations Manager including other duties as the position evolves;
Selection Criteria:
Skills
• Intermediate to advanced Microsoft Office skills (inc. Word, excel, PowerPoint and Outlook);
• Technological skills i.e., POS and RMS, Xero;
• Sales and marketing;
• Excellent verbal and written communication;
• Proven problem-solving skills;
• Exceptional customer service/people skills;
• Demonstrated budgeting and finance management skills;
• Recruitment and training;
• Leadership and Coaching;
• Conflict and dispute resolution; and
• Highly organised and efficient.
Salary:
How to Apply
Apply by:
Contact Person:
Hurley Lawyers
Contact Phone:
Email to send applications to:
Postal Address or location to apply in person:
Website:
How to apply - more information:
Interested applicants should email their qualifications and C.V. to KATHRYN HURLEY at Hurley Lawyers
For further information on the above job please contact the employer directly.
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