26 July, 2019

Guest service agent / Receptionnist




Ramada resort by Wyndham
Location
Port Vila

Due Date
2 Aug 2019

Type
Full Time Night & Day shift

Organisation Description
Ramada Resort by WYNDHAM Port Vila is a full-service beachfront resort on the cliffs overlooking the Erakor Lagoon, just minutes from downtown Port Vila.

Offering 80 self-contained apartments with panoramic lagoon views, this prime resort is ideal for couples looking for a quality getaway, families and conferences and retreats.

Job Description
•Ensure that the handing of a reservation for the hotel is done with complete professionalism.
• Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.
•Ensure that the quality of the service offered to the guest is in accordance with company and Brand standards.
• Attend all the departmental briefing and training programs concerned.
• Prepare lists of arrivals, departures
• Apply Policy and Procedure for cash handling as per Hotel regulation.
• Apply Guest Credit Policy as per Hotel regulation.
•Ensure that the guest service is excellent so that he/she will return to the hotel.
• Update Guest history.
• Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
• Know the pricing policy of the hotel.
• Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.
• Follow up on the guest requests and ensure it is done or offer alternative solution.
• Own the problem, solve it and follow up, involve your supervisor when it is necessary.
• Ensure that the service offered and the provisions provided to the guests are up to company standard.
• Ensure that the service provided to the guests will win their loyalty to return to the company.
• Provide wake-up calls as requested by the guests.
• Inform the guest of all the conditions related to their stay in the hotel.
• Forward any messages received for the guest.
• Forward all relevant information to the other departments in the hotel.
• Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.
•Perform miscellaneous job-related duties as assigned.
• Ensure that the handing of a reservation for the hotel is done with complete professionalism.
• Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.
• Ensure that the quality of the service offered to the guest is in accordance with company and Brand standards.
• Attend all the departmental briefing and training programs concerned.

Selection Criteria
•Calm, efficient, and organized with great attention to detail
•Excellent personal presentation and communication skills
•A passion for delivering exceptional levels of Guest service
•Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
•Computer literate and able to navigate through Company systems
•Professional manner with an emphasis on hospitality and guest service
•Guest relations experience in the hotel, leisure, and/or entertainment sectors
•Proven ability to listen and respond to demanding Guest needs
•Conflict resolution experience
•Cash handling experience

Salary
Not Stated

How to Apply
Apply by:
Email
Post
Telephone
In person

Contact Person
Julien Dumont

Contact Phone Number
(678) 28000

E-mail to send applications to

Postal Address or location to apply in person
Ramada resort by Wymdham Paray Port Vila

Website to Obtain Further Information
Not Stated

How to apply - more information
Not Stated

For further information on the above job please contact the employer directly.