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Hotel Resort
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Location
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Port Vila
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Due Date
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18 Nov 2018
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Type
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Full time
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Organisation Description
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Hotel Resort
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Job Description
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Executive housekeeper
We are looking for an Executive Housekeeper directs and controls all housekeeping operations and the staff of the housekeeping department. He/she has to coordinate between housekeeping members in order to inspect assigned areas and to ensure standards.
An Executive Housekeeper manages the priorities and establishes and/or implements
operating procedures and standards. The Executive Housekeeper also completes
financial management tasks, such as setting and adhering to a budget.
Furthermore he/she supports their staff and performs the duties of a
housekeeper when required. An Executive Housekeeper also needs human resource
management skills such as hiring, training, scheduling and evaluating
performance of his/her team.
Ideally, the candidate must be familiar with all aspects of House keeping
Operations ... Must assist all staff under her control in the accomplishment
of their objectives. Must accomplish obligations and goals as outlined by the
Executives.
Guest service agent Day/ Night shift We’re currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are
responsible to provide professional and customer focused service to our
Guests, ensuring their stay will become a memorable experience whereby your
role will include key responsibilities such as:
Provide prompt, courteous and efficient service to all Guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
Ensure Guests are personally greeted by name, if known and escorted to their
room to make them feel expected and welcomed
Conduct in Room & Hotel familiarization and assist Guest in Hotel activity enquiries / requests
Maintain an up to date knowledge of Hotel information and local services,
including operating hours, promotions, events, attractions and any allied
information to respond to Guest queries
Maintain an awareness of rate levels to be sold on a daily basis and the
occupancy levels
Accurately administer Front Desk cashiering standards and comply with all
laid down systems, policies and procedures
Process accounts from check-in to check-out, ensuring accurate postings of
all incidental charges using computerized Front Office systems
Maintain the privacy of all Guests by ensuring that no details of the Guests
are disclosed
Demonstrate a complete understanding of the Hotel’s policies, procedures and
service standards and have full knowledge of the Hotel facilities and
happenings
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Selection Criteria
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Education, Qualifications
& Experiences
You should ideally have a diploma / degree in hospitality or a vocational training in Front Office with previous experiences as a Front Desk Agent in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials. Knowledge & Competencies The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork |
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Salary
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TBA
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How to Apply
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Apply by:
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Email
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Contact Person
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Human resources
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Contact Phone Number
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Not Stated
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E-mail to send
applications to
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Postal Address or
location to apply in person
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Not Stated
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Website to Obtain Further
Information
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Not Stated
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How to apply - more
information
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email
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Source: Direct from the
employer
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For further information on the above job please see the source
or contact the employer directly.
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