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TRR is seeking a Consumer Affairs Officer (CAO) to lead, and coordinate our regulatory consumer focused responsibilities in the Telecommunications/ICT sector and in accordance with the Telecommunications and Radiocommunications Regulation Act 2009 (the Act). The role includes:
- Understanding of the key consumer issues in the Telecommunications Sector
- protecting consumer interests
- promoting user and investor education and confidence
- monitoring and maintaining records of all promotional activities
- lead on redress of issues brought forward to TRR’s attention and maintaining records of all consumer complaints
- investigate, consult and understanding the status of Internet consumption in Vanuatu to support the achievement of the People’s 2030 Plan
- understanding the overall market and competition activities in the telecommunications/market industry in Vanuatu
- Assisting with Universal Access Service objectives.
In particular, the Consumer Affairs Officer will provide support in the coordination of disputes between the Telecommunications/ICT operators and consumers; coordinate all TRR projects and areas of consumer relations and protection, monitor and coordinate the implementation of the Consumer and Advertising Guidelines, the Consumer Protection Regulation. The Consumer Affairs Officer must work cooperatively with industry, consumers and with TRR team members across all units; including Market and Competition, Technical and Internet Governance, Legal and Corporate Affairs and the Regulator.
The French Version of this position is accessible via this Link
Criteria:
Required Experience and Qualifications
Applicants must have the following combination of qualification and experience:
- A Degree in a relevant discipline, and 3 or more years of relevant Telecoms and ICT experience; or an equivalent combination of qualifications and experience
- A sound understanding of ICT/telecom’s technologies and, particularly, how they relate to and are used by consumers in Vanuatu
- Demonstrated knowledge and understanding of telecommunications and ICT issues in the Pacific - and ideally Vanuatu
- Strong demonstrative experience, knowledge and skills on consumer issues, particularly from a consumer protection, enforcement and compliance perspective
- Sound project coordination and management skills
- Proven ability to lead communication and PR programs
- Experience in commercial roles and an understanding of the marketing and communications instruments
- Excellent written and oral communication skills in English. French and Bislama highly desirable
- Sound computing competence in Word, Excel, PowerPoint, Ms Project.
Required Character attributes
- Loyalty to and respect for the Office of TRR, be proactive and reliable, have demonstrated management and leadership ability, ethical judgment, advanced communication skills, advanced economic skills and analysis, highly motivated, show respect and integrity, be a flexible, team player, respect others including leaders and the organisation, problem solving skills, responsive, deliver on time and at a high level, and an ability to work under pressure. Demonstrable and high level management and leadership skill is a must.
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