Industry:
Telecommunications
Location:
Port Vila, Vanuatu
Job Hours:
Contract - 4 Months
Due Date
10-Oct-16
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Telecom Vanuatu
Limited is seeking for a Call Center Agent Level 1 to be
based in Port Vila.
Mission
The main mission of the position is to handle all
inbound/outbound calls of the call center and providing the best possible
service to all TVL internal and external customers to achieve the highest level
of customer satisfaction including complete and comprehensive understanding of
all products, services, policies and procedures.
Activities
- Handle all incoming calls at the Call Center
- Provide best possible service to customers to
achieve highest level of customer satisfaction
- Ensure to have complete and comprehensive
understanding of all TVL products and services and provide proper information
to customers
- Resolve customer complaints in time and treat
them as business opportunities to ensure continuous improvement and development
- Contact customers to obtain payment commitments
in a professional and customer sensitive way, reducing where possible the risk
of credit churn
- Enable troubleshooting and remedy of basic
reoccurring problems before escalating to second level of technical support
with supervisors or peers providing relevant information and appropriate report
- Fully understands & adheres to company
policies & procedures that generate personal/professional credibility and
trust
- Ensure to achieve the requested staffed time on a
daily basis to minimize lost call rate.
Criteria:
Qualification & Experience
- Secondary school graduates.
- Previous experience in a relevant position is
preferable
- Customer oriented
- Strong Communication, listening &
interpersonal skills
- Flexibility & teamwork
- Self-confident with professional behavior &
attitude
- Bislama, English & French are required
- Computer literate.
- Availability
- Honest
- Adaptability.
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Interest applicants for
the above position may send in their application and CV addresses to HR
Coordinator, PO Box 146, Port Vila, or valerie.dinh@tvl.net.vu before on
Monday 10TH October, 2016.
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| (+678) 22185
Address:
HR Coordinator, PO Box 146, Port Vila, Vanuatu
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| valerie.dinh@tvl.net.vu
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| ______________________________________________________________ |
Source:
04-October-16 Direct from Employer |
| For further information on the above Vanuatu job please see the source or contact the employer directly. |
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