Industry:
Telecommunications
Location:
Port Vila, Vanuatu
Due Date
31-Mar-16
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Telecom Vanuatu Limited is seeking for a Head of
Sales to be based in Port Vila.
Mission:
The main responsibility of Head of Sale
is to manage the corporate and indoor sales team to ensure that all sales
targets are met and there is growth as per defined company strategy and also
ensure customer excellence across all levels. He or she is required to
constantly coordinating with marketing team to ensure that the desired product
is on the market to drive the required growth within the company.
Duties:
- Manage
the business (Corporate, SME, and Government) and residential sales activities
- Manage the Pre- Sales team as well as the
corporate technical team
- Manage
the Call Center Team to ensure excellent customer service and also make the
call center become a profit center
- Ensure
that all Proposals made to customers meet the desired level of TVL standard,
with the solution well defined, ensuring all cost are taken into consideration
and the appropriate margin is included
- Define
the right strategy and approach to win back maximum number of Business and
Corporate customers
- Manage
TVL existing customer base to prevent churn by defining the retention strategy
and offers together with Marketing Team
- Coordinating
with Marketing to ensure that the right offering is on the market at the right
time
- Coordination with Manager Customer care to
ensure an excellent customer service is provided
- Ensure all outlets are kept to the highest
standards with proper and updated merchandising
- Provide insight into the Business development
through collecting ground information and updating all stakeholders
- Coach the sales people by meeting daily with
sales officers and account managers to counsel, advice and support them to meet
sales objectives, and make every effort to maximize both present and long term
sales and gross profits
- Organize
the monthly billing to Corporate SME and residential customers. · Monitor the
level and quality of service and sales
- Develop targets particular to each segment and
monitor achievements
- Generate
weekly & monthly dashboard to monitor sales and customer care
- Update
client database and budget control of the department
- Manage promotion events in the contact canters
/ direct sales along with the company's scheduled events
- Participate
in the hiring, developing, training, and motivation of his/her team
- Evaluate
the performance of individual subordinates and coordinate with other channels
to ensure conformity and alignment with the overall company strategy
- Identify
new profitable and exciting channel to Market the organisation products and
services
- Carry out any cognate duties.
Main Deliverable:
- Timely deliverable of all projects
- Sales
objectives for shops and Call Center
- Customer
care objective in term of QOS
- Good
resource planning, allocation and management
- End
to end quality Management
- Budget
management
Criteria:
Qualification and Skills:
- Qualifications
(education/diplomas):
- Degree
in Marketing/Business Administration/Engineering.
- A
master degree will be an advantage
- Minimum
3 years’ experience at this level.
- Excellent
reporting skills
- Excellent
oral and written level in English, French and Bislama
- Delivery
oriented
- Understanding
of technology and market
- Good
organization and structure
- Understanding
of market sizing and segmentation
- Finance
experience: margin, ROI, revenue
- Good
knowledge of the country and habits
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Interested applications for the above post may send in their application and CV to the following address provided below.
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Address:
HR Coordinator, PO Box 146, Port Vila, Vanuatu
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