5964 Call Centre Agent Level 1

Telecom Vanuatu Ltd

Industry:

Telecommunications

Location: 

Port Vila, Vanuatu

Due Date

11-Dec-15

Job Description:

Telecom Vanuatu Limited is seeking for a Call Center Agent Level 1 to be based in Port Vila. Missions The main mission of the position is to handle all inbound/outbound calls of the call center and providing the best possible service to all TVL internal and external customers to achieve the highest level of customer satisfaction including complete and comprehensive understanding of all products, services, policies and procedures. Activities Handle all incoming calls at the Call Center Provide best possible service to customers to achieve highest level of customer satisfaction Ensure to have complete and comprehensive understanding of all TVL products and services and provide proper information to customers Resolve customer complaints in time and treat them as business opportunities to ensure continuous improvement and development Contact customers to obtain payment commitments in a professional and customer sensitive way, reducing where possible the risk of credit churn Enable troubleshooting and remedy of basic reoccurring problems before escalating to second level of technical support with supervisors or peers providing relevant information and appropriate report Fully understands & adheres  to company policies & procedures that generate personal/professional credibility and trust Ensure to achieve the requested staffed time on a daily basis to minimize lost call rate.  Criteria: Qualification & Experience Secondary school graduates Skills Previous experience in a relevant position is preferable Customer oriented Strong Communication, listening & interpersonal skills Flexibility & teamwork Self-confident with professional behavior & attitude Bislama, English & French are required. Computer literate. Personal Characteristics Availability         Honest Adaptability

Salary:

Not Stated

Language:

English, French, Bislama

How To Apply: Interested applicants for the above position may send in their application and CV addressed to HR Coordinator, PO Box 146, Port Vila, or valerie.dinh@tvl.net.vu before on Friday 11 December, 2015. Contact Person: Valerie Dinh Phone: Not Stated Address: Not Stated Email: valerie.dinh@tvl.net.vu Website:   Not Stated ______________________________________________________________ Source:  04-Dec 15 Direct from Employer For further information on the above Vanuatu job please see the source or contact the employer