| Telecom Vanuatu Limited |
| | Industry: |
| | Telecommunications |
| | Location: |
| | Port Vila, Vanuatu |
| | Job Hours: |
| | Not Stated |
| | Due Date: |
| | 27-Oct-11 |
| | Job Description: |
| | Telecom Vanuatu Limited is seeking local applications for this multi-faceted and commercially focused position within its management team. Further information can be obtained from our HR manager on the email address below. Duties and responsibilities: |
| | 1) To ensure customer satisfaction on aftersales service and to have the most accurate and straightforward information from TVL |
| | 2) Create a customer service stracture with the appropriate trained team, a CRM tool and a dedicated organization providing excellency in customer satisfaction, (highest revenue, lowest churn and strong customer loyalty |
| | 3) Set new standards of excellence in Vanuatu |
| | 4) Follow up and advise proactively the TVL corporate customers |
| | 5) Create a constractive partnership between our Top 50 corporate customers and TVL. |
| | Interested applicant must possess the following: |
| | Criteria: |
| | - Master degree level in business (or related field); Proven ability and minimum 3 years experience in successfully setting up and managing a customer services and corporate services; Proven ability |
| | to provide both strategic oversight of commercial matters as well as hands on contribution to commercial and customer care processes and reporting |
| | - Proven track record in change management and the delivery of process and system improvements; Highly performance and oriented mindset; Highly developed verbal and written communication skills |
| | - Demonstrable success in staff development and mentoring; Experience in telecommunications industry (fixed, mobile, internet) and/or demonstrable aptitude for learning. |
| | Salary: |
| | Not Stated |
| | Language: |
| | Not Stated |
| | _________________________________________________________________ |
| | How To Apply: |
| | Applications comprising a CV and cover letter outlining how you meet the position requirement should be marked 'Confidential' and send to the address below. |
| | Contact Name: |
| | Not Stated |
| | Phone: |
| | Not Stated |
| | Email: |
| | jean-yves.bibi@tvl.net.vu |
| | Address: |
| | HR Manager, TVL, PO Box 146, Port Vila, Vanuatu. |
| | Website: |
| _________________________________________________________________ |
| Source: |
| | 21-Oct-11 | Daily Post |
| Source Website: |
| | For further information on the above Vanuatu job please see the source or contact the employer directly. |
| | AccessTotalsID: | 1 |
